7-Day Return & Exchange Policy
At Salwa mart, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, you may request an exchange or refund within 7 days of delivery.
Eligibility Conditions
- The item must be unused, unwashed, and in its original condition with all brand tags and security seals intact.
- The original brand box, packaging materials, and invoice must be included.
- For perishable or hygiene-sensitive items, please inspect the package upon courier delivery.
How to Initiate a Return
To request a return or exchange, please contact us at [email protected] or call us directly at 01675842925 with your Order ID and a clear photograph or video showing the defect. Our courier partner will schedule a doorstep pickup.
Refund Processing
Once your returned item arrives at our warehouse and passes quality inspection, your refund will be processed within 3 to 7 business days via bKash, Nagad, or original payment method.